Copyright 2024 - Integrated Care Services Association

Privacy & Data policy

We collect certain information about you when you use

We collect:
• Your email address and subscription preferences when you sign up to our email newsletter, and how you use our emails - for example, whether you open them and which links you click on
• Your Internet Protocol (IP) address, and any details you've given us.
• Information on how you use the site, using cookies and page tagging techniques

This data can be viewed by ICSA and Clinical Support Services staff only. We do this so we can:
• Improve the site by monitoring how you use it
• Gather feedback to improve our services, for example, our email newsletter
• Respond to any feedback you send us, if you've asked us to
• Send email newsletter to customers who request them
• Allow you to access the Membership Hub

Where your data is stored.
We store your data on internal servers held at Clinical Support Services. These are password protected. 

Keeping your data secure 
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.

Disclosing your information
We will only pass on your personal information if we have a legal obligation to do so.
We will never share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites.

Your rights
You can find out what information we hold about you and ask for a copy free of charge. We will endeavour to supply you with this within 28 days If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email newsletter.

Links to other websites contains links to other websites.
This privacy policy only applies to and doesn’t cover other services that we link to. These services should have their own terms and conditions and privacy policies.

Following a link to another website
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.
If you come to from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

So what does this actually mean?
We have taken every realistic step to protect your information.
We will NEVER share your information (unless we have to by law)

A cookie is a small file that a website transfers to your device that allows our server to remember specific information about your usage session. While visiting our website, you may encounter pages that employ cookies to:
• Make it easier to use dynamic site features (such as remember login details).
• Measure how many visitors are using our services so they can be made easier to use and to ensure there's enough capacity to ensure they are responsive.
• Collect data to help us understand how our services are used so we can improve them. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use our website. By using our website you are agreeing to our cookie policy.



GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information we hold and why, and what your rights are.

Organisation name: Integrated Care Services Association

Address:Kemp House,
152-160 City Road,

Please direct any enquiries relating to GDPR to This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of processing the Information we hold

The purpose of holding and using the information we retain is to provide you with the best possible support and events for your complementary membership of the ICSA

Lawful Basis for holding and using Member and non-Member Information

The lawful basis under which we hold and use your information is “our legitimate interests” i.e.our requirement to retain the information you provide to us in order to provide you with the best possible membership related support and related services support.

What information we hold and what we do with it

In order to provide our wide range of membership services and support and invite you to events, we need to ask for and keep information about you. We will not use this information for any other purpose (except as required for legal purposes) without your prior consent. The information to be held is:

o Your contact details,
o Record of any contact with you

How Long we keep your information for
The criteria used for determining the retention period is as follows:
1. For current members: we keep all information while membership is current in line with our legitimate interest above
2. For non-members and lapsed former members: we keep all information to enable us to:
a. issue a speedy response in case you wish to re-apply for membership at a later date
b. be able to confirm any details of past membership which you may ask us about

Data Security
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will contact you using the contact preferences you have given us.

GDPR gives you the following rights:

• The right to be informed:
• To know how your information will be held and used (this notice).
• The right of access:
• To see our records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
• To tell us to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
• For you to request us to erase any information they hold about you if you ask them not to hold it anymore
• The right to restrict processing of personal data.
• You have the right to request limits on how we use your personal information
• The right to data portability: under certain circumstances, you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object.
• To be able to tell us you don’t want them to use certain parts of your information, or only to use it for certain purposes. 
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office.

To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at


Please note:
o If you don’t agree to us keeping records of information about you and your membership, then we will not be able to accept you as a member, or to renew your membership, and we will not be able to answer any queries you may have at a later date.
o We have to keep your records for a certain period as described above, which may mean that even if you ask us to erase any details about you, we might have to keep these details until after that period has passed
o We can move records between our computers and IT systems, as long as your details are protected from being seen by others without your permission.

Should you have any questions or wish to contact us please click here

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